Shipping & Returns
Shipping Policy
All orders are processed within 10 to 15 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
GR delivery
We ship our products domestically within 10 days. The Standard delivery fees are €2, and we offer free shipping of over €100.
Europe delivery
We also ship within the EU. Shipping times depend on your location. The standard shipping for delivery within the EU is 15-20 business days and the fees are €10. We offer free delivery on orders over €100.
European customers are responsible for the custom duty fees of their products.
Order Cancellation
You may cancel your order if you wish, without charge, provided that there has been no shipment of products from our headquarters.
Product Return
If our company is responsible for any errors, the return is accepted if you notify us within 14 days from the delivery date. We fully refund the amount that corresponds to the product’s value.
The same 14-day policy after delivery applies to all other complaints regarding the order. If you have accidentally ordered the wrong products, we will refund only the amount corresponding to the value of the products.
Unfortunately, we cannot refund shipping and handling fees and the customer is responsible for re-shipping fees.
Product returns are accepted upon request and only if the goods are unused and in original condition.
In case the product has been used or the original condition has been altered we will not accept the return.
The refunds are made within 30 days after return and receipt of goods from us.
Before returning the product, you must contact us at info@koukosdelab.com.